Launching online communities, designing engagement and rules, and growing self-sustaining ecosystems.
Community Management is the ability to create spaces where people with shared interests gather, facilitate connections between members, and design sustainable participation structures. It covers the full community lifecycle, from platform selection and rule-setting to content strategy, conflict mediation, growth metrics, and monetization.
Defines community maturity across 4 stages (Emergent, Established, Managed, Networked) with maturity criteria spanning 8 domains: strategy, content, leadership, governance, culture, tools, operations, and metrics.
Classifies 50 core community manager skills into 5 families (Strategy, Engagement, Business, Content, Technical) with role-based priority mapping across Moderator, Specialist, Manager, Strategist, and Director levels.
Models the online community lifecycle in 4 stages (Inception, Establishment, Maturity, Mitosis) with academically validated operational strategies and success metrics for each stage.
Systematizes practical frameworks including the SPACES Model (6 business outcomes), Commitment Curve (4 participation levels), and 7Ps of Community Experience Design.
Communities of Practice theory explaining how participation stages (peripheral participation, full participation, leadership) ground the level-by-level transitions in community management
